Troubleshooting Back-up Problems in WordPress

It always gets my attention when I login into one of my maintenance WordPress websites and have that bold reminder that I need to make a back-up.

Usually I’ll jump in and get it done while it’s on my mind and in front of my vision. However as I dig around in different websites making changes, updating plugins, writing content, thinking and such I’ll forget that back-up.

Or lately I’ll go to make the back-up and it times out.

I read through the documentation on Back-up Buddy, find the solution, and it works. However, what about the times it doesn’t work?

Lately I’ve run into more and more sites that aren’t backing up properly. They’re not huge sites, but large enough where it would be a disaster if lost. It doesn’t make sense why they time out and won’t back up.

So after I put a support ticket into the helpful support desk at iThemes Support I got the answer and it works!

Maybe this will help you.

GoDaddy website recently implemented some new technical settings on their servers so they could place more accounts on the servers.

If your back-up is timing out, this worked for me:

On your Backup Buddy settings you will need to make these adjustments.

1. BackupBuddy -> Settings -> Advanced Settings/Troubleshooting -> Zip
2. Select Alternate Zip System
3. Set Zip Build Strategy to Multi-burst/Multi-Step (please make sure this is Multi-Step)
4. Set Maximum time per chunk to 90 (seconds) (default is 30)
5. Set Maximum content size for a single burst to 20 (MB) (default is 100) – leave Min at 10
6. Save and try those settings.

Back-up made. Peace of mind.

Christina Rosepapa
Rosepapa Creative was founded in 2008 to provide business owners with a cohesive solution in web design and branding. With over 20 years experience in design and marketing + 15 years working in WordPress, I’ve had the opportunity to work with and assist dozens of industries throughout the USA.

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